Recapp Privacy Policy

If you are visually impaired, we may be able to help you access this Privacy Policy if you e-mail us at help@RecappApp.com

Recapp LLC (including any subsidiaries and affiliates) (“Recapp,” “us”, “our”, or “we”) provides services via websites, including www.RecappApp.com (the “Website”), our mobile applications, including Recapp (the “App”), or other delivery methods (the Website, the App and such content and services provided through such delivery methods are collectively called the “Services”).

At Recapp, we are committed to treating your privacy and personal information in accordance with this Privacy Policy when you use our Services.  This Privacy Policy covers the “personal information” -- meaning information about an identified or identifiable individual, such as your name, e-mail address, and phone number -- that is collected through our Services.

Depending on how you interact with us, the following may also apply to you:

• Some components or features of our Services may include additional privacy notices, such as an optional feature that uses your personal information in a unique way. The language of those terms and privacy notices supplement this Privacy Policy unless there is a conflict, in which case those additional terms and privacy notices will apply.
• You may follow links contained in our Services or provided to you by other users to third-party websites or products not operated by us. This Privacy Policy does not apply to third-party websites or products. We suggest you review their privacy policies to understand how your personal information is used and stored by those third parties.
• Similarly, you may use single sign-on (SSO) features to access our Services, such as through your social media accounts. That use may be subject to your SSO provider’s terms and privacy policies, and we suggest you review them prior to using those features.
• This privacy policy does not apply to Recapp employees.

Please read our Terms and Conditions and this Privacy Policy carefully to understand our practices regarding your personal information.

This Privacy Policy is divided into sections. We provided summaries for each section, and we encourage you to read each section.

We may collect or process the following information about you from what you provide us directly, we receive from others, and information we may automatically collect when you interact with our Services.  Some of this information is “personal information” and some of this information is anonymous and/or does not constitute personally identifiable information.

(a) Information you provide to us

• Contact information and identifiers.  When you use our Services, we may ask you to provide certain contact information, including your first and last name and e-mail address.
• Payment information. If you sign up for a paid service from us, you may be required to provide your payment card or bank account information. Please note that Recapp does not directly process payment card information, and instead relies upon third-party payment processors to do so on our behalf. Please note that third-party terms may apply to these payment services. Personal information collected for these purposes includes card number, type, expiration date, and billing address, and certain anonymized, limited and/or truncated versions of this information may be provided to Recapp.
• Survey information. We may present you with surveys in connection with the Services, to provide you with information about our Services that we think may be of interest to you, or for research purposes. These surveys may give you the opportunity to describe certain things about you, your use of the Services, or feedback on future improvements.
• Communication information. When you send or respond to e-mails, messages, or other communications from Recapp, we may collect your email address, name, and any other personal information you choose to include in the body content of your communications.
• Support information. When you submit a support request or otherwise engage with our support team, we collect the information you provide as part of that interaction.

(b) Information from others

In certain circumstances, we may collect personal information about you from others, for example:

• We may collect personal information from parents or guardians in connection with accounts for their dependents aged 13-17.

c) Information we automatically collect

Our Website and App may collect information from you automatically during your use, which may include:

• Browser and device data, such as IP address, device identifier, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons, and the language version of the Website and Apps you are visiting.
• Usage data, such as time spent on the Services including pages visited, links clicked, approximate location, language preferences, performance of features, patterns of use, and the pages that led or referred you to our Services.

(d) Aggregated, anonymous, and de-identified data

We may create or collect aggregated, anonymous, or de-identified data from personal information by removing, masking, or otherwise altering data components that make the data personally identifiable, or potentially personally identifiable to you (“De-Identified Data”). De-Identified Data is not personal information and not subject to this Privacy Policy.

We may use your personal information in the following ways:

• To provide our Services, including the delivery of content and interactive features;
• To communicate with you regarding our Services including updates or changes;
• To provide you support, answer your questions or requests for information, or handle your complaints;
• To process payment, manage your orders, and account for applicable sales taxes;
• To fulfill our obligations under any agreements that we may have with you;
• To maintain and improve the quality of our Services, including to perform research and development, understand user trends, and understand the effectiveness of our marketing and advertising;
• To provide you with information about new Services, promotions, and other opportunities that we believe may be of interest to you, whether offered by us or third-party partners, and to personalize, measure, and improve such offers;
• To personalize the advertisements you receive about our Services through third-party Services, on other websites and apps;
• To protect ourselves, you and others such as by taking actions to prevent fraud and other unlawful or unauthorized activity, and creating and maintaining a trusted, secure, and reliable online environment; and
• To comply with our legal obligations including meeting regulatory compliance obligations, responding to subpoenas, court orders or other legal processes; and
• To establish or exercise our legal rights or defense against legal claims.
• To establish or exercise our legal rights or defense against legal claims.

We may disclose your personal information with the following categories of third parties:

• Our service providers. In some circumstances we may need to disclose your personal information to a third party so that they can provide a service on our behalf, such as to help deliver Services that you have requested. These service providers may include services such as analytics, payment processing, advertising and marketing, website hosting, customer and technical support, and other services. Our service providers have access to your personal information only to perform these tasks on our behalf, based on our instructions and are contractually obligated to maintain the confidentiality and security of your personal information, and to our knowledge do not disclose or use your personal information for any other purpose inconsistent with this Privacy Policy and applicable law.
• Third-party business partners. In limited cases, we may provide certain personal information to third-party businesses with which we have a joint promotional relationship, bundled subscription offer, or other trusted partnership. This type of sharing will most often be consistent with your notice, consent, direction, and/or reasonable expectations in light of the circumstances in which you provided the personal information.
• Third-party advertising services. We work with third parties who provide us with analytics and advertising services. This includes helping us understand how users interact with our Services, serving advertisements on our behalf to those who may be interested, and measuring the performance of those advertisements.
• Compliance and harm prevention. If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, such as to comply with a subpoena, bankruptcy proceeding, similar legal process, or in order to enforce our agreements with you; or to protect the rights, property, or safety of Recapp, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. We may also disclose personal information where we believe that doing so would be in accordance with or required by any applicable law, regulation, or legal process.
• Affiliates and business transfer. We may share your personal information with any member of our business group, which includes our subsidiaries and our affiliates, for any of the purposes described in this Privacy Policy. If Recapp, including any of our subsidiaries, brands, or affiliates, is involved in a merger, acquisition, asset sale, or other corporate combination, your personal information may be transferred to the acquiring or surviving entity. If such transfer results in a material change to the use of your personal information, we will provide notice before your personal information becomes subject to a different privacy policy.

The security of your personal information is important to us. We follow generally accepted standards, practices, and procedures to protect the personal information submitted to us, both during transmission and once it is received. We endeavour to maintain appropriate technical, administrative and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, disclosure or misuse.

No security can be fully guaranteed, though. If you have an account with us and you suspect unauthorized use of your account or its credentials, you should contact us immediately at help@recappapp.com.

We will keep your personal information for as long as needed to perform our obligations to you, or for as long as legally permitted. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations). For example, we keep your account information, like your name, email address, and password, for as long as your account exists so that you may access it.

We provide the following rights to make requests regarding your personal information. You may make these requests by contacting help@recappapp.com:

• Access. You have the right to know what personal information we collect about you and how we use it. This Privacy Policy serves to inform you about that collection and use
• Correction. You have the right to request the correction of your inaccurate personal information.
• No retaliation or discrimination. You have the right not to receive discriminatory or retaliatory treatment for making a request.

Upon receiving your request, we may ask for additional information from you in order to verify the request or confirm how you would like to proceed. We endeavor to respond to a verifiable request without undue delay.

We do not charge a fee to process your verifiable request unless it is excessive, repetitive, or clearly unfounded. If we determine that your request requires a fee, we will tell you why and provide you with a cost estimate before completing your request.

Your rights are not absolute, and exceptions may apply. These exceptions can arise from different factors including our legal obligations, the rights of others, your or another’s safety, and our ability to bring or defend against legal claims. Additionally, we will not fulfill your request if you do not provide sufficient information to verify your identity or to verify that a third party making the request is authorized to act as your representative

Some US jurisdictions provide residents with certain rights with respect to their personal information as defined under applicable law. These rights are subject to the specific laws of that jurisdiction and that certain other rights might apply. Please review our Supplemental Notices, including our Privacy Notice for EU and UK, our Privacy Notice for California, and our Privacy Notice for Virginia, Connecticut, Colorado, Utah, and Nevada for more information on rights and terms specific to your location or place of residence.

Our Services are generally intended for individuals at least 18 years old and we do not intentionally collect personal information from individuals under 18 years old.

If you are a parent or guardian and you are aware that a child between the ages of 13 and 17 has provided us with their personal information and you do not consent, please contact us at help@recappapp.com and we will take steps to remove the child’s access to our Services and delete their personal information.

If you are a parent or guardian and you are aware that a child under age 13 has provided us with their personal information without parental consent, please contact us at help@recappapp.com and we will take steps to remove that the child’s access to our Services and delete their personal information.

When you visit our Websites, we may collect information from you automatically through cookies including cookies provided by third parties. We use cookies and the information they collect for a variety of purposes including functionality, analyzing performance, security, personalizing Website content, and advertising. We will get your consent in order to use such trackers or provide you with the opportunity to opt-out of cookies, to the extent required by applicable law. You may use an opt-out preference signal, such as the Global Privacy Control (GPC), to opt-out of the sale/sharing of your personal information.

This Privacy Policy is effective as of the date posted at the top. We may update this Privacy Policy from time to time to reflect Services changes, make corrections, improve clarity, reflect changes in our privacy practices, or as required by applicable laws. When we may make a significant change, such as on how we use your personal information or your rights, we will notify you within the Services or through another channel such as the email you supplied during account registration, in addition to posting the revised version on our Website. We encourage you to periodically check this Privacy Policy to stay informed about how we handle your personal information.

We want to hear from you if you have questions, concerns, or requests regarding this Privacy Policy.  You can reach us by emailing help@recappapp.com.

Depending on your jurisdiction, you may have additional rights that apply to you under your jurisdiction's privacy laws.  We provide the supplemental information in this section in our efforts to comply with those additional privacy laws and inform you about your rights. If you do not see your jurisdiction below please do not interpret that to mean that we do not respect your privacy and we encourage you to still contact us using the contact details above with your questions or concerns. Please note that Recapp is a US based company and your personal information will be stored within the US.

(a) EU, Switzerland, and the UK

Recapp does not presently intend to target, or provide services or collect personal information from, citizens of the EU, Switzerland, or the UK.  If you have submitted personal information to Recapp and believe your privacy rights are protected by the laws of one of these jurisdictions, please contact us at help@recappapp.com.

(b) Privacy Notice for California

We include this section for residents of California.  Please note that Recapp may not be required to comply with the California Consumer Privacy Act of 2018 and its amendment, the California Privacy Rights Act of 2020 (together, the “CCPA”), and Recapp expressly reserves its position that its compliance with the CCPA is not required under California law.

Categories of personal information. The CCPA includes categories of personal information that businesses are required to tell you which of them we collect.  We provide the table below disclosing the categories of personal information we may have collected through our Services within the last twelve (12) months

Recapp is not a data broker and does not sell your personal information to third parties for payment. However, as with many online companies, Recapp may partner with third parties to manage our advertising. For that purpose, we may disclose limited personal information to third parties for our cross-context behavioral and targeted advertising purposes and this activity may fall under broader concepts of “selling” and/or “sharing” under the CCPA.  To Recapp’s knowledge, it does not collect, sell, or share personal information of individuals under the age of 16.  We note in the table below what categories we may have “sold” and/or “shared”, or intend to sell or share, in the last twelve (12) months

Please note that because of the overlapping nature of certain categories identified above, some of the personal information we collect may be reasonably classified under multiple categories.

Use of personal information. We may use your personal information in the following ways:

• To provide our Services, including the delivery of content and interactive features;
• To communicate with you regarding our Services including updates or changes;
• To provide you support, answer your questions or requests for information, or handle your complaints;
• To process payment, manage your orders, and account for applicable sales taxes;
• To fulfill our obligations under any agreements that we may have with you;
• To maintain and improve the quality of our Services, including to perform research and development, understand user trends;
• To provide you with information about new Services, promotions, and other opportunities that we believe may be of interest to you, whether offered by us or third-party partners, and to personalize, measure, and improve such offers;
• To personalize the advertisements you receive about our Services through third-party Services, on other websites and apps;
• To protect ourselves, you and others such as by taking actions to prevent fraud and other unlawful or unauthorized activity, and creating and maintaining a trusted, secure, and reliable online environment; and
• To comply with our legal obligations including meeting regulatory compliance obligations, responding to subpoenas, court orders or other legal processes; and
• To establish or exercise our legal rights or defense against legal claims.

Use of sensitive personal information.  We use sensitive personal information for the same purposes listed above except for personalizing ads.

Retention. We will keep your personal information for as long as needed to perform our obligations to you, or for as long as legally permitted. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations). For example, we keep your account information, like your name, email address, and password, for as long as your account exists so that you may access it.

Your California privacy rights. The CCPA may provide California residents with rights to receive certain disclosures regarding the collection, use, and disclosure of personal information and sensitive personal information. If you are a California resident, you may have the following rights under California law in relation to your personal information, subject to certain exceptions.

• Right to know and access. You have the right to know what personal information we collect, use, disclose, and sell and/or share, as those terms are defined under applicable law.
• Right to delete. You have the right to request under certain circumstances that we, as well as our service providers and contractors, delete the personal information that we collect about you.
• Right to correct inaccurate personal information. You have the right to request the correction of inaccurate personal information.
• Right to non-discrimination. You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.
• Right to opt out of sale and/or sharing. You have the right to opt-out of the sale and/or sharing of your personal information by a business. Please see our Notice of Right to Opt-Out below for more information.
• Right to limit use and disclosure. You have the right to limit the use or disclosure of your sensitive personal information to only the uses necessary for us to provide services to you. We will not use or disclose your sensitive personal information after you have exercised your right unless you subsequently provide consent for the use of your sensitive personal information for additional purposes.
• Sharing with third parties for their own direct marketing purposes. Recapp does not disclose personal information to third parties for their own direct marketing purposes. However, California residents additionally may have the right to request information regarding such practices under California’s “Shine the Light” law. If you are a California resident and would like to inquire further, please email help@recappapp.com

An authorized agent may make a request on behalf of the consumer by contacting help@recappapp.com.

Notice of right to Opt-Out.  As mentioned above, if you are a resident of California, Recapp “sells” and “shares” personal information under the CCPA’s broader definition of “sale” or “share.” California law may provide you a right to opt-out of any such sales and sharing. You may exercise this right by e-mailing help@recappapp.com.

(c) Privacy Notice for Virginia, Connecticut, Colorado, Utah, and Nevada

We include this section for residents of other US states with privacy laws that may impact them. These privacy laws include the Virginia Consumer Data Privacy Act (“VCDPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), the Colorado Privacy Act (“CPA”), and the Nevada Privacy Law (“NPL”).  Please note that Recapp may not be required to comply with these other state privacy laws, and Recapp expressly reserves its position that its compliance with one or more of these other state laws is not required.

Collection of personal information.  Recapp may collect the personal information described in Section 1 and as categorized in the table within Section 10(b) above.

Use of personal information.  Recapp may collect, use, or disclose personal information about US state residents for purposes listed in Section 2 of our Privacy Policy.

Disclosure of personal information. We may disclose your personal information to the categories of service providers and third parties identified in Section 3 of this Privacy Policy, and in ways that are described in that section.

Your privacy rights. We generally provide the privacy rights described in Section 5 above to you regardless of your location. Your state may afford you additional privacy rights as noted below. To exercise your right, see the contact information in Section 9. We will respond to your verifiable request within the time limit afforded under applicable law.   Exceptions may still apply as described in Section 5.

• Residents of Colorado, Connecticut, Virginia, and Utah have the right to opt out of targeted advertising and sales. If you are a resident of these states, you may opt out by emailing us at help@recappapp.com.
• For users in Colorado, Connecticut and Virginia, you may opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. While you may still make this request, Recapp does not currently use profiling in this manner.
• Nevada provides its residents a limited right to opt out of the sale of personal information. Please know that we do not trigger this requirement because we do not sell your personal information for payment.

Recapp is located at 2500 N. Lakeview Avenue, Unit 605, Chicago, Illinois 60614.